Payment Policy
Checkout process
When you’re ready to complete your purchase, click the “Check out” button. You can proceed to checkout as a guest — no account is required.
On the payment screen, you’ll see the total amount for your order. Please enter your preferred payment method and billing address.
Accepted payment methods
Fayne currently accepts the following payment methods:
- American Express
- Maestro
- Mastercard
- Shop Pay
- UnionPay
- Visa
Note: Full payment is required at the time you place your order. We do not begin processing or shipping an order until the payment has been successfully authorised and received. If a transaction is declined, interrupted, or otherwise unsuccessful, the order will not be completed.
Currency and pricing
All prices shown on the Fayne website are listed in British Pound Sterling (GBP). Product prices may be updated or changed at any time without advance notice. Where applicable, taxes will be calculated during checkout and shown in your final order total before payment is submitted.
Check out security
Fayne takes your online security seriously. All credit and debit card transactions are processed in a secure environment using 128-bit SSL encryption. You’ll know your connection is secure when you see 'https://" in your browser’s address bar.
Information security
Fayne does not store your card information after your transaction is complete. Your payment details are sent directly to our secure banking partner for authorization. This means your credit card and banking information remain fully protected with every purchase you make at Fyntra.
Our goal is to provide every customer with a safe, smooth, and enjoyable online shopping experience. For your protection, we may occasionally perform verification checks before processing certain orders.
To avoid delays, please make sure the contact details you provide are accurate and up to date, in case we need to confirm your order details.
Suspicious or unauthorised transactions
We reserve the right to delay, decline, cancel, or place restrictions on any order that appears unusual, unauthorised, or potentially fraudulent. These precautions are in place to protect both our customers and Home&So. If your order requires review, we will reach out as soon as possible.
Refunds and disputes
Any approved refund will be handled in line with our Return & Refund Policy. If you experience an issue with your payment or order, please contact us first at hey@fayne.co.uk so we can try to resolve the matter directly.
Updates to these billing terms
Home&So may revise these Billing Terms & Conditions from time to time. Any updates will be published on this page, along with the new effective date. By continuing to use our website after changes are posted, you agree to the revised terms.
Business & Contact Information
Fayne
FAIQ ECOM LTD
196 Hill Lane
Manchester M9 6RG
United Kingdom
Company Registration Number:
16297347
Email: hey@fayne.co.uk
Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
We aim to respond to all emails within 24 hours (Mon–Fri).